Delivery Information

1. Information we collect

When you use our website, create an account or place an order, we may collect:

• Your name, email address and phone number.
• Your billing, delivery or pickup details.
• The recipient’s name and delivery address when sending a cake as a gift.
• Your postcode, preferred delivery or pickup date and time.
• Your cake selections, custom messages, order notes and special instructions.
• Dietary or allergy information that you choose to provide.
• Account details, order history and reward points.
• Payment confirmation, transaction reference and payment status.
• Website activity, device information, IP address and cookie data.
• Messages or enquiries you send to us.

Please only provide information that is necessary for us to prepare and fulfil your order.

2. How we use your information

We use your information to:

• Process and prepare your cake order.
• Confirm payment and send order updates.
• Arrange delivery or prepare your order for pickup.
• Contact you if we need to confirm an order detail.
• Manage customer accounts, order history and reward points.
• Respond to questions, requests or complaints.
• Prevent fraud and protect our website.
• Improve our products, website and customer experience.
• Meet our accounting, tax and legal obligations.

We do not sell or rent your personal information.

3. Payments

Payments are handled through the payment option available at checkout.

Our payment provider processes the information required to complete your payment. We normally receive only the payment status, transaction reference and limited details needed to manage your order.

We do not intentionally store your complete card number or online banking credentials on our website.

4. Delivery and pickup

We use the information you provide to arrange delivery or prepare your order for pickup.

Delivery information may be shared with our staff, drivers or delivery service providers only where needed to complete your order.

Available delivery and pickup dates and times are shown during checkout and are based on our current operating schedule. These options may change depending on availability, location, public holidays or business operations.

Please make sure that delivery addresses, postcodes, contact details and pickup information are correct before placing your order.

5. Cookies and website use

Our website may use cookies to:

• Keep items in your cart.
• Remember checkout and account preferences.
• Maintain secure login sessions.
• Support website performance and security.
• Understand how visitors use our website.

You can manage cookies through your browser. Some essential website features may not work correctly if cookies are disabled.

6. Who we may share information with

We may share information only where reasonably necessary with:

• Payment providers.
• Delivery drivers or delivery service providers.
• Website hosting and technology providers.
• Email and customer communication services.
• Accountants, professional advisers or government authorities where required by law.

These providers may only receive the information needed to perform their services.

Some technology or payment providers may store or process information outside Australia. Where this occurs, we take reasonable steps to work with reputable providers and protect your information.

7. Storage and security

We take reasonable steps to protect personal information against loss, misuse, unauthorised access or disclosure.

Information may be stored in our website, order system, email system, backups or trusted service-provider systems.

We keep information only for as long as it is reasonably needed for order management, customer service, accounting, legal or business purposes. Information that is no longer required may be deleted or securely de-identified.

No online system is completely secure, but we regularly review our website and service providers to reduce privacy and security risks.

8. Marketing messages

We may send promotional emails or special offers only where you have agreed to receive them or where permitted by law.

You can unsubscribe at any time by using the unsubscribe link in the message or contacting us.

Order confirmations, payment notices and important service messages are not marketing communications.

9. Accessing or correcting your information

You may ask us to:

• Provide access to personal information we hold about you.
• Correct information that is inaccurate or out of date.
• Update your account details.
• Delete information where we are not legally required to keep it.

We may need to confirm your identity before completing a request.

10. Privacy questions and complaints

Please contact us if you have a privacy question, correction request or complaint.

Store name: AnCake
Whatsapp: +61423777701
Email: bambooblooming19@gmail.com

We will review your request and respond within a reasonable time.

THANK YOU !